![]() ![]() In addition, the call flow can be routed via our IVR (Interactive Voice Response) and ACD (Automatic Call Distribution) using freely definable criteria. Furthermore, our leading technology offers the possibility to record all conversations, taking into account the legal requirements. In addition to the personal training of our agents by trainers and team leaders, we use web-based training and examination software, which can be used to test the agents’ level of expertise completely independently. ![]() This service can only be achieved with an integrated quality management. Here OpenCall was able to place three of its customers among the TOP 7. This is reflected in ServiceBarometer AG‘s “ Kundenmonitor Deutschland 2011“. We have developed into one of the leading call centers in Germany in the inbound product area, i.e. In detail this means that we currently have 186 external physical and additional virtual Voice-over-IP telephone lines and operate five telephone systems including failover in order to be able to offer our telephone service without interruption. 24 hour availability per day is also possible.įor this reason, we have multiple redundantly secured Internet connections, telephone lines, server and telephone systems. Other on-call times can be freely agreed at any time. We are available for our customers and clients Monday to Sunday from 07:00 to 22:00. In addition to the telephones, all workstations have PCs with Internet access, which are integrated into a modern network and have access to a wide variety of servers. Today, almost 140 employees are permanently and seasonally employed in various projects.Īt our location in 89081 Ulm, Industriestrasse 12, we have rented over 600 square metres of office space. Since then, our telephone service has experienced healthy growth in a dynamic market. OpenCall CallCenter telephone service was founded in July 2003. Live briskly, breath deeply, speak enthusiastically and ….Our service portfolio We offer the complete service of a modern call and service center. So, are you ready to take your first call?
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